Privacy Policy

Privacy policy


We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

    * Processing your orders;
    * For statistical purposes to improve this Website and its services to you;
    * To serve website content and advertisements to you;
    * To administer this website;
    * If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.

When you create a shopping account while ordering on-line you may be given the option to receive information from The French House by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us or telephoning us on 01803 551896 between 9am and 5.00pm Monday to Friday.

We will not sell your Personal Information to any company for mailing or marketing purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping cart at any time - if you do not accept Cookies you will be unable to use this Website: Click here for more information on selecting or deselecting 'Cookies'.

Please check back frequently to see any updates or changes to our privacy policy.


Security policy

Our secure-server software encrypts all your personal information including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.

In the event of unauthorised use of your credit or debit card, most banks and card issuers either cover all the charges or may limit your liability to just £50.00.

If your bank or card issuer holds you liable, The French House will cover your liability up to £50.00 provided that the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at www.thefrenchhouse.net while using the secure server.

This guarantee only applies to credit or debit card purchases made using www.thefrenchhouse.net's secure server. This guarantee covers a maximum liability of £50.00. In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.