The French House will normally supply goods within the UK within 28 working days of acceptance of order. Goods supplied outside the UK will sometimes take longer; this will be advised at the time of ordering. We cannot guarantee specific delivery dates as we have no control over when they arrive with us or how long any transport company may take in delivering them. In some exceptional cases, when the item ordered is out of stock, it can take longer than 28 days for The French House to receive new stock. Should this occur we shall advise you by email and give you the choice to cancel your order and receive a full refund, or to agree a new delivery dead line with you. In any event time of delivery shall not be of the essence and we shall not be liable for losses, costs, damages or expenses incurred by the customer or any third party, arising directly or indirectly out of any failure to meet any estimated delivery date.
Please do not pre-book any electrician, plumber or builder to fit goods ordered from us until you have received and checked the items. We do not accept any liability or consequential costs occurring as a result of any delay whatsoever.
Our standard delivery charge is £ 7.95, Highlands and Islands and Northern Ireland £ 12.95, Republic of Ireland £ 16.75.
Occasionally (usually for non UK sales) we cannot determine the delivery charges at the point of ordering on the web site and the customer is charged the standard delivery charge in the web site checkout process. We shall contact the customer with a quote for additional delivery charges and the customer is free to cancel the order or pay the additional charges prior to delivery.
When only some of the items ordered are in stock we may part-fulfil the order and goods may arrive separately; you will not be charged additional postage for this.
Products marked with a * require a 40% deposit at the time of ordering. Please call to arrange a mutually convenient delivery time when ordering these items.
Contact us on 020 7831 1111 for more information on specific items.